During times of uncertainty, your IT department or company may need some guidance. Leaders should analyze any holes in their current policies and patch them up as soon as possible. However, it’s challenging to know what to do if you’re not sure what needs improvement in the first place.
Try out these techniques to identify your priorities and build a more robust IT force now and in the future.
In a world of budget cuts, finding a way to stretch your company’s funds becomes more crucial than ever. When you figure out where you’re currently wasting money in your IT department, you can better allocate those funds. Learn how to make the most of what you have with valuable employee feedback that can change your outlook. It’s all about perspective, and something may have slipped past you.
Similarly, you may want to start treating your devices better. Clean and check on them regularly to ensure they’re performing well, and they may have a longer life span than you expected. That way, you won’t have to replace devices as often. If your company hands out cell phones for business use, make sure employees treat them well. Only use them for work so they last longer and won’t need frequent updates.
Unfortunately, when a company experiences a data breach, it often loses the trust of its customers. Losing trust can make your company lose about 30% of what it’s worth, but luckily trust can be regained. However, it’s an arduous process, so you should try to eliminate the risks before they begin.
Ensure your employees adhere to tough cybersecurity policies. Change passwords frequently and block websites that aren’t secure from the company’s devices. Over time, employees will grow used to tighter cybersecurity policies — and they’ll understand why you’re taking it more seriously, because it means their jobs will likely be secure.
Your company likely deals with a lot of data, especially if it manages other organizations and stores and controls their information. Some companies will hire you with the goal of improving customer or client satisfaction while making a difference in the world with the information they’ve given you. You need to show them that the safety of their data matters to you.
You should manage who has access to sensitive information at any given time. It might help to have designated workers for different tasks. For example, assign a couple of employees to work with one account and restrict access for other workers. Show your clients their data matters by managing it well and keeping task forces small.
Your company should prioritize making content for mobile devices. If you haven’t already, ensure your organization’s website is readable on desktop and mobile. Since more people browse on their phones, ensure your company’s website works on mobile first.
Relying on mobile-first design means prioritizing the most important things to show up faster on mobile, as well as removing the clutter that doesn’t need to exist on a web page. It can eliminate some frustration from potential customers browsing your website, which might lead to a greater return on investment (ROI).
Collecting and analyzing data about your company and how its policies are performing can help you understand where you need to improve. Data-driven leadership is the best way to guide your company or department to meet your goals. Your company’s insights will tell you what patterns emerge from your data — and predictive analytics can even anticipate what future patterns may look like.
Based on the insights and data you receive, you’ll be able to stay competitive within your field. If you haven’t already, set key performance indicators (KPIs) that you can reflect on at the end of the quarter to see what’s working and what needs to change. Your analytics should change for the better if something works well, resulting in greater ROI for your company as a whole.
While this tip isn’t just for IT departments, it can change the whole environment of an office. When you improve your employees’ job satisfaction, you have more dedicated team members who work more efficiently. If they feel like they’re being compensated and treated well, they’ll appreciate the company culture.
You can start building a community of trust by advocating for company leaders to communicate their goals and how they plan to get there. Incentives are also great motivation. Consider raising your employees’ base pay to account for the cost of living needs, and welcome an environment of feedback. Open communication makes the whole company more welcoming for every employee.
At first, it may be difficult to pinpoint where your company falls short. The truth is that every company can benefit from a little improvement. Ask your employees for feedback and target anything that seems weak.
Prioritize having a solid defense against cyberattacks and managing client data wisely, and everything else will soon fall into place. Remember to appreciate your employees, too — they help keep your company moving like a well-oiled machine.